Terms of service
Last updated:
1. General
These terms govern orders placed in the bazane.pl online shop operated by Anastasiia Kharysh, a sole trader registered as Anastasiia Kharysh BAŻANE, Aleja Wojciecha Korfantego 97, 40-160 Katowice, Poland, NIP 6343076968, entered in the Central Register of Business Activity (CEIDG), e-mail: info@bazane.pl (the Seller). The shop sells floral arrangements with delivery in Katowice and the surrounding area.
2. Orders
An order is placed on the website by selecting a product, a delivery slot and providing recipient details. The contract is concluded when payment is confirmed. Bespoke arrangements are quoted after a consultation.
3. Prices and payment
Prices are in Polish złoty and include VAT. The delivery fee is shown before the order is placed. Payment is made online at checkout via the payment operator Stripe (Stripe Payments Europe, Limited): BLIK, payment card, Apple Pay or Google Pay, or by bank transfer to the Seller's account — we show the transfer details after the order is placed and send them by email. For bank transfers, the Customer has 10 hours from placing the order to send the transfer; the deadline is shown on the order confirmation page and in the email. After that time the order is cancelled automatically and the delivery slot released; a payment received after cancellation is refunded. We fulfil the order once the payment is credited. The payment methods currently available are shown in the order form. Payment on delivery (cash or card to the courier) is not possible.
4. Delivery
Delivery is made in person within the chosen time window in Katowice and nearby. If the recipient is absent, we call to arrange a second attempt or studio pickup.
5. Nature of the product
Flowers are a natural product: shades, size and composition may differ slightly from the photos. If a variety is unavailable we substitute a flower of similar value and character, keeping the colour palette.
6. Withdrawal
Under Art. 38(4) of the Polish Consumer Rights Act the right of withdrawal does not apply to perishable goods, which includes cut flowers. Orders may be cancelled free of charge up to 24 hours before delivery.
7. Complaints
If the arrangement arrived damaged or not as ordered, contact us on the day of delivery with a photo. Complaints are handled within 14 days; where justified we offer redelivery or a refund.
8. Final provisions
Matters not covered here are governed by Polish law. Consumers may use out-of-court complaint procedures, including the ODR platform. These terms apply from the date of publication.